Chat or instant messaging, also commonly known as IM, is one of the fastest growing communication mediums in the world today.  Utilizing our proprietary technology, UpSellDotCom.com provides optimal customer interaction with minimal live agent interaction.  We engage your customers with what appears to be a live online chat, which ultimately helps save your sales when potential customers leave your website.  By using artificial intelligence and the following features, we produce a life-like, self-educating customer interface: blending of natural language parsing, regular expression processing, keyword matching, and real-time conversation state phrasing.

We love our chat agent Susan!  With Susan we have saved over 10% of our sales.  UpSellDotCom.com's chat technology has proved a 21% success rate with our customers.

Donna Lynes-Miller - Founder Gourmet Station

With the use of our proprietary SMARTagent, we offer the benefit of re-engaging the customer with incentives to buy from your site.  These incentives may be a discount on a current or future purchase, free shipping, or exclusive offers.  Incentives are tailored to fit your company’s needs.

SMARTagent also benefits the e-marketer by alluring the customer to make additional add-ons to those who have already completed a purchase or a lead form.  The benefits of UpSellDotCom.com technology are that leads and sales are generated and ultimately increased, by enticing the customer to stay within your website. 

UpSellDotCom.com has been a crucial part our our business here at Adcafe.   Because of their technology we have been able to monetize the traffic coming to our site.    We then pass that along to our affiliates generating better ECPM’s…which in turn drives more traffic.   UpSellDotCom.com makes the world go round.  Others have been tried…but no one does it better than UpSellDotCom.

Jeff Gardner -  Senior Director of Marketing AdCafe.com

The UpSellDotCom.com technology is driven by the principles of the Turing Test*.   An individual person engages in a natural language conversation with two parties – one a human, the other a machine.  If this person cannot reliably tell which is which, the machine is then said to pass the test.  It is assumed that both the human and the machine try to appear human.

Today, our technology is being used by our customers to provide the following services: Save-a-Sale, Save a Lead, Up-Sell & Cross-Sell, Revenue Enhancement, Interactive Chat Ads, and Customer Support.  The technology appears life like and the customer engages the SMARTagent in a normal conversation chat about the product or service.  As we are an interactive service, customers will only interact with us should they choose to do so.

*Footnote

The Turing Test is a proposal for a test of a machine's capability to demonstrate thought. Described by Professor Alan Turing in the 1950 paper "Computing Machinery and Intelligence," it proceeds as follows: a human judge engages in a natural language conversation with two other parties, one a human and the other a machine; if the judge cannot reliably tell which is which, then the machine is said to pass the test. It is assumed that both the human and the machine try to appear human. In order to keep the test setting simple and universal (to explicitly test the linguistic capability of the machine instead of its ability to render words into audio), the conversation is usually limited to a text-only channel such as a teletype machine as Turing suggested or, more recently, IRC or instant messaging.

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